Overview

Kaged is a rapidly growing company looking to expand our team of fitness-minded individuals. Successful candidates will be capable of working both independently and with our team-oriented colleagues in the Irvine headquarters. We are seeking a dynamic and organized self-starter with strong written and verbal communication skills plus the ability to prioritize and multitask.

About The Brand

At Kaged, we provide the highest quality formulas in the world to help people lift heavy, live healthy and become a stronger version of themselves. We do this through high-quality supplements, free training programs, value-driven content, and the cultivation of the Kaged community. We aim to become THE elite supplement brand and are actively looking for passionate, ambitious and collaborative go-getters to join the fam and help Kaged scale to the moon.

Headquarters are located in Costa Mesa, CA.

The position is full-time, 40/hrs a week in office.

Responsibilities

● Communicate via CRM platform (Gorgias, Zendesk, etc)

● Communicate with customers by email, chat service and phone

● Handle customer-to-business (C2B) orders through Stord and Shopify, including tracking, out-of-stock (OOS) situations, order delays and international orders.

● Ensure timely processing and resolution of customer orders

● Strong written and verbal communication are key elements for this role

● Manage and resolve customer communication through major retail platforms such as Walmart, Amazon and Target

● Provide customers with product-related questions

● Support customer compliance efforts through Asana

● Collaborate on ongoing improvements across e-commerce platforms via Asana projects

● Process product returns manually in-office using Loop

● Assist with QA product testing for every new lot and product release

● Assist office manager with product retains

● Assist in employee event coordination

● Work cross-functionally with the Operations and Marketing teams with projects

● Help continuously develop and refine internal processes to streamline office organization, enhance the quality assurance process and improve customer support

Qualifications // Experience

● Strong written and verbal communication skills are essential, with an emphasis on clarity and professionalism

● 2+ years of experience in a customer service role, with preference given to those with e-commerce or retail experience

● Proficiency with CRM platforms such as Gorgias, Zendesk, or similar tools is a plus

● Experience with Shopify and other e-commerce platforms is highly preferred

● Experience or understanding of Google Calender, docs and Sheets

● Proficient grammar skills required

● A Bachelor’s degree (completed or in progress) is recommended but not required

● Effectively calculate numbers (basic mathematics)

● Ability to learn quickly, multi-task, and work independently

● Knowledge of the supplement or e-commerce industry is preferred. Familiarity with Kaged products and brand values is a plus.

Key Traits We’re Looking For:

● A positive attitude and a solution-oriented mindset

● Motivated and reliable team player

● Ability to work independently while maintaining excellent team collaboration

● A passion for delivering exceptional customer experiences across multiple platforms

Team Benefits

● Company contributing medical insurance

● Opportunities for internal growth and involvement in other departments

● Optional dental, eye, life, short-term disability, and long-term disability insurances

● Company 401(k)

● $150 per month in complimentary Kaged products and swag

● Chill work environment

● Modern, up-to-date office with amenities, including office complex gym

● Private gym reimbursement program

● Amazing, supportive colleagues

● Complimentary Kaged access perks