Location: Seymour, Indiana (Onsite)

Job Description: As an IT Support Specialist at Guardian Bikes, you will play a vital role in ensuring the smooth operation of our IT systems and providing excellent technical support to our internal team members. You will be responsible for diagnosing and resolving hardware, software, and network issues, as well as assisting with the setup and configuration of computer systems and peripherals.

Responsibilities:

● Provide first-level technical support to internal employees via phone, email, and in-person, and escalate issues to a higher support level as needed.

● Focus on maintaining uptime by prioritizing production-critical issues.

● Diagnose and troubleshoot hardware, software, and network problems.

● Monitor and resolve network and endpoint security alerts.

● Manage user accounts, permissions, and access rights in accordance with company policies.

● Administer and support business-critical systems such as: Google Workspace, Microsoft 365, Proofpoint, 1Password, etc.

● Assist with IT inventory management activities such as: sourcing equipment, tagging and tracking hardware, maintaining an inventory of backup devices and components,

● Conduct audits of various systems to ensure that user access is appropriate and that license counts align with business needs.

● Collaborate with other departments - and other members of the IT team - to implement software, hardware, or process upgrades and improvements.

● Develop and document technical procedures and solutions for knowledge sharing and training with end users and other IT support staff.

● Stay up-to-date with the latest technology trends and best practices in IT support.

● Ensure compliant data security and backup processes are followed.

● Perform routine maintenance and troubleshoot issues with printers, scanners, and other peripheral devices.

● Use PowerShell and remote management tools to deploy software, enforce security policies, and automate tasks.

● Provide hardware support for laptops, including RAM upgrades, screen and keyboard replacements, and other component-level repairs.

● Identify areas for improvement in IT security, procedures, equipment, etc. and own the process from project planning through implementation of these ideas.

Requirements:

● Bachelor’s degree in IT, Computer Science, or related field (preferred).

● Minimum of 3 years of experience working in a helpdesk or technical support role.

● Related certifications such as CompTIA A+ or CompTIA Network +

● Experience in a manufacturing or distribution environment is preferred

● Excellent problem-solving and communication skills.

● Strong knowledge of Windows and MacOS operating systems.

● Familiarity with networking concepts and troubleshooting techniques.

● Ability to prioritize and manage multiple tasks in a fast-paced environment.

● Customer-focused mindset with a dedication to providing exceptional service.

● Ability to collaborate and coordinate with MSP IT partner(s).

● Experience with ITIL framework and help desk ticketing systems (e.g., Asana, Jira) is a plus.