Reports to: Director of Community

Hourly expectation: 20 hours per week minimum (PT) / 40 hours per week minimum (FT)

Location: Remote – FL/NJ/NY/AR only

Hourly Rate: $16/hr

Mandatory Weekend & Evening Shifts Weekly

Responsiblities:

Community Support:

• Support on the day-to-day engagement of Bubble's community channels. Be both proactive and reactive with the community, engaging across questions, comments, and support requests efficiently.
• Maintain and clear community platform's ambassador submissions from pending applications, content submissions, document submissions, etc.
• Maintain a unified brand voice across different insider social and chat channels and ensure responses are consistently conveying appropriate brand TOV.
• Contribute ideas and suggestions for fostering community growth and enhancing customer satisfaction and community experience.
  
  

College Marketing support:

• Maintain daily communications with Campus Leads and Campus Ambassadors through email, chat, social media and person-to-person interaction.
• Be the voice of Bubble on your campus and drive recruitment and brand awareness through word of mouth marketing and hosting campus events.
  
  

Operational Support:

• Provide essential administrative support to ensure the smooth operation of the community team and ambassador relationships; this will be varied but some examples could include sending packages, tracking packages, updating external communications, meeting notes, etc.
  
  

Sendouts Management:

• Coordinate and manage sendouts, whether they are gratis or otherwise.
• Ensure that sendouts are processed efficiently and in compliance with company guidelines.
  
  

Social Media Engagement

• Respond to community inquiries across all brand insider channels daily
• Engage effectively and in a timely manner with brand ambassador posts across Facebook, Instagram and TikTok
• Be responsible for downloading and tracking ambassador social media posts
  
  

Skills and Requirements:

• Must be comfortable working regular weekly evenings and weekends shifts to adhere to regular community activity
• Previous internship experience required
• Must be actively enrolled in a college or university in the United States
• Must be based in NY, NJ, FL or AR
• Highly organized and able manage multiple projects simultaneously
• Knowledge of current trends in brand and community marketing
• Excellent writing skills and experience drafting copy
• Ability to multitask and prioritize work effectively
• Self-starter and able to work independently
• Communicate proactively and take initiative across all tasks and projects